Experience design is the process of shaping user and customer interactions across multiple digital and physical touchpoints to improve satisfaction, loyalty, and outcomes.
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From clunky customer interactions to clean, intuitive, and efficient experiences
Experience Design and Digital Innovation
In many businesses, it’s hard to keep everything connected. Customers expect seamless, personal experiences from the first touch point to purchase. Instead, they get frustrated by marketers’ inability to deliver.
Let’s work together to build human-centric experiences that engage, convert, and scale with your business. Because these are the experiences people use and come back to.
Let's Transform Experiences
Do these challenges sound familiar?
Start with customer insights
Unsure if your current digital experiences are hurting engagement or conversions?
We analyze audience behaviors to streamline user experience design, create intuitive journeys across all channels, and deliver consistent interactions. Our end-to-end offering spans strategy, testing, implementation, and continuous optimization.
Establish design systems
Struggling to deliver connected, consistent user experiences across platforms?
With ever more digital channels, it’s hard to align brand and design across every customer experience. By codifying key decisions in a design system, we deliver efficient, consistent, scalable solutions.
Functional, scalable, optimized
Having trouble keeping your web and mobile experiences relevant and scalable?
Whether you’re building from scratch or developing an existing application, we’ll implement a performant, unified solution, fully optimized for accessibility, scalability, and security.
Get immersed
Feel like you’re missing out on big ideas that would help you stand out from competitors?
From augmented reality to interactive 3D websites and multi-player virtual worlds, new media open amazing possibilities. Whatever the medium, our creators put customers at the heart of the story, taking engagement to new levels with insight-led interactivity.
Supercharge sales
E-commerce experience hurting conversions and revenue capture?
Our team can integrate your online store deep into your business architecture, build and run your sales operations at any scale, and boost results with traffic-generating campaigns, conversion optimizations, and customer retention strategies.
Why choose Luxid for your experience design and digital innovation challenges?
Every digital experience should be developed with a holistic approach that incorporates data-driven strategies, emotionally engaging creative, and the best technologies to bring it to fruition. As an integrated agency, we deliver it all:
- Information architecture strategy, personalization, and UX optimization
- Customer journey mapping
- CMS operations management
- Function-specific tools (AI chatbots, apps, calculators, etc.)
- Digital event experiences
- Design systems
- Website redevelopment and replatforming
HMD Global
0 incidents, 25% faster
HMD developed a new brand identity and migrated from Nokia to hmd.com flawlessly and dramatically ahead of schedule.
Dell
Top 5, 15.8k viewers
The ability to 'present' live within the Open Telecom Ecosystem Lab (OTEL) TEL space, control its contents and offer customers and immersive, scalable experience.
Amogy
PWA design
A Progressive Web Application (PWA) to aid Amogy sales reps at key industry events, wowing attendees with 3D animations and interactivity.
Cummins
1.5M PR readership
This campaign was designed to reset expectations and create belief in a new approach to meet the global demands for flexible, efficient and sustainable power.
Luxid Martech Hub
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Let’s turn complexity into clarity — and Martech potential into performance.
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