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Emerson CASE STUDY

Helping Emerson leverage their wealth of intellectual capital 

Deliverables

  • Content Marketing
  • Event Marketing
  • Strategy and Planning

Long story short

In a sea of same-old, same-old messaging and an industry rife with regulatory changes and confusion, we helped establish Emerson as a single source of truth and an authority for industry stewardship . This was a fundamental change in their messaging, from product releases and specifications to a focus on industry changes with long-term customer effects.

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Context

About Emerson

Emerson Climate Technologies (now Copeland) provides sustainable solutions in heating, cooling, and refrigeration. They needed a way to stand out in a market flooded with product reliability and efficiency messages. At the same time, refrigeration was in a major transition; environmental and energy-efficiency regulations were phasing out environmentally harmful refrigerants. The changes were creating widespread confusion, concern, and even chaos within the industry.  

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Challenge

The industry needed a source of truth to help define what new regulations would mean to them. But buyers didn’t know where to find that information or even think of Emerson as a potential source. 

These  challenges couldn’t be solved at the product level or by a single manufacturer. What we needed to promote, and what the industry needed to hear, was an experienced voice addressing critical issues and trends across multiple media. True thought leadership. 

Solution

We defined a platform and identity  to create an editorial focus for internal experts  . The E360 platform was founded on four critical considerations: economics, environment, energy, and equipment. It allowed us to connect and amplify the strategy,  content, and tactics. 

We also included voices throughout Emerson, along with customers, partners, and the government, as part of the   conversation. 

Finally, we invested limited marketing resources wisely, using only key ones that would have the most bang for their buck. 

These focused resources included:

  • E360 Outlook magazine    covering environmental, energy, regulatory, and technological content;
  • Mobile forums in customer-dense areas or in conjunction with major industry events;
  • A digital hub to aggregate content and show the breadth of Emerson’s leading contributions;
  • A repurposed webinar series and client-owned blog with established audiences. 

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Results

Beyond dozens of examples from Emerson sales of relationship expansions, retentions, and acquisitions attributable to E360 actions, the client has measured a correlation to revenue growth. E360-engaged customers grow their revenue at three times the rate of typical customers.

The E360 campaign provides an extraordinary amount of high-quality content, tailor-made to bolster our PR and marketing team’s efforts. Each magazine and forum became a source for  dozens of new content pieces such as posts, videos, infographics, or subjects to be pitched and published . In fact, E360 magazines inspired unprompted  calls from publications requesting permission to interview subjects and republish articles. 

This multifaceted program put Emerson’s intellectual capital to work, increasing the quantity and quality of media coverage and transforming their marketing from product promotion to measurable leadership on key industry issues. They are now recognized as the authority for industry stewardship, the Holy Grail of thought leadership.

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Let's talk!

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